How to Return Amazon Items Without the Original Box

Updated: February 2026 | Guide by US Return Master Team

One of the most common questions Amazon shoppers ask is: "Do I need the original box to return my item?" The short answer is No, but there's a specific process you need to follow to ensure your refund is processed smoothly.

1. Use Amazon’s "Label-Free, Box-Free" Returns

Amazon has partnered with several retailers to make returns incredibly easy. If your item is eligible, you don't need a shipping box or to print a label. Simply bring your item to one of these locations:

• Kohl’s: Just bring the item and the QR code from your Amazon app.
• Whole Foods Market: Visit the Customer Service desk or a designated return kiosk.
• The UPS Store: Most locations will bag and tag the item for you at no extra cost.

2. How to Generate Your Return QR Code

To use the box-free service, follow these steps in your Amazon account:

1. Go to 'Your Orders' and select 'Return or Replace Items'.
2. Choose the reason for return and select the 'Drop-off' option that specifies 'No Box or Label Needed'.
3. Amazon will email you a QR code. Do not delete this!

3. What If My Item Requires a Box?

If your item is large or hazardous, it might not qualify for box-free returns. In this case, you can use any sturdy cardboard box you have at home. You do not need the original branded packaging, as long as the item is securely protected during transit.